Vacancy – Multiple Job Roles At 7up Bottling Company

7up Bottling Company Ltd is one of the largest manufacturing companies in Nigeria, producing and distributing some of the favorite most- loved soft drink brands in the country like; 7up, Pepsi, Marinda, Mountain Dew, H2oH!, Teem, Lipton Ice Tea, and Aquafina premium drinking water. Currently calling for applications from qualified candidates to fill the roles of Customer Service Representative (English & Igbo), Quality Assurance Manager, Talent Experience Officer and Maintenance Planner (Beverage Industry).

 

JOB TITLE(S) :

1. Customer Service Representative (English & Igbo)
2. Quality Assurance Manager
3. Talent Experience Officer
4. Maintenance Planner (Beverage Industry)

 

1. Customer Service Representative (English & Igbo)

JOB DESCRIPTION : Customer Service Representative is the front line of support for the company’s customers. You will be responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

RESPONSIBILITIES : 

1. Escalate complex customer issues to management
2. Collect and record customer feedback
3. Help to improve the customer experience.
4. Answer customer questions about products or services
5. Resolve customer problems and complaints in a timely manner
6. Provide customer support via various channels

QUALIFICATION :

1. Bachelor’s Degree in Business Administration or relevant field.
2. A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
3. Must be proficient in Igbo language and fluent in English
4. Proficiency in Microsoft Office and customer service software.
5. Must be open to working on a shift schedule
6. Outstanding written and verbal communication skills.
7. Good understanding of management practices and techniques.
8. Excellent leadership and interpersonal skills.

APPLICATION METHOD : Interested and qualified candidates should send their CV(s) to: careers@sevenup.org using the Job Title as the subject of the email.

DEADLINE : 28th July, 2025.

 

 

2. Quality Assurance Manager

JOB DESCRIPTION : We are currently recruiting a Quality Assurance Manager who will be accountable for ensuring that the plant follows and adheres to quality protocols and produces the highest quality product. Such individual will be responsible for communicating quality procedures and developing long term sustainable practices to maintain superior quality process.

RESPONSIBILITIES :

1. Ensure that the region adheres to standards set by PCI and regulatory policies on good manufacturing process.
2. Liaise with PCI and government officials in relation to product quality, process, packaging and consumer contacts.
3. Advice on how to comply with new government regulations on quality/ manufacturing activities and compliance with same.
4. Conduct regular surveys to improve product quality and reduce wastages.
5. Maintain region database for plant and product performance.
6. Provide management with timely and accurate report on quality performance at the regions and in the trade.
7. Prepare strategic program to achieve sustainable product quality by the regions.
8. Responsible for the success of all quality assurance audits; e.g. AIB, QAS,GFIS etc.
9. Manage the quality control efforts to ensure products are in conformity with company quality standards.
10. Identify and lead efforts on product/process quality and cost management opportunities to achieve productivity gains.
11. Lead risk assessment analysis. Manage issues with non-conforming product to assure proper control, minimize loses, and provide analysis to drive the elimination of future occurrences.

QUALIFICATION : 

1. Knowledge of bottling operations
2. Experienced in budgeting and people management
3. Knowledge of bottling operations: Planning,
4. Manufacturing, Quality, Environment, Engineering, Health and Safety
5. Operational planning expertise/experience
6. Good understanding and experience of current WC manufacturing methodologies.
7. Good understanding of HQSE modalities and codes.
8. Good understanding of GMP and GHK (5S) standards.
9. A Bachelor Degree (B.Sc.) or HND in Chemistry, Biochemistry or Food Science and Technology
10. At least 5 years working experience in Carbonated Soft Drink / Bottling industry with 2 years at management level of a quality control/assurance function in a food and beverage company is a MUST.

APPLICATION METHOD : Interested and qualified candidates should send their CV(s) to: careers@sevenup.org using the Job Title as the subject of the email.

DEADLINE : 28th July, 2025.

 

3. Talent Experience Officer and Maintenance Planner (Beverage Industry)

JOB DESCRIPTION : We are currently recruiting a Talent Experience Officer whose responsibilities focus on providing strategic and hands-on support for P &C function in respective region in the areas of recruiting, onboarding, employee relations, compliance, compensation and benefit and training.

RESPONSIBILITIES :

Recruitment / Performance Management :

1. Liaise with the talent resourcing team to organize and coordinate regional recruiting process (create ads, manage on-line postings, schedule
2. Organize and implement the on-boarding process for new hires (conduct orientation to the Institute, present and explain benefit offerings, and provide employees with a welcoming and inclusive experience)
3. Assist in annual budget planning and maintenance of departmental budget.
4. Facilitate scheduled performance review process, providing guidance, tools and training for managers and employees.
5. Provide HR reports as needed to central administration and scientific leadership

Human Capital :

1. Ensuring maintenance of all employee data, records and files in accordance with statutory and organizational requirements.
2. Ensuring that files and systems are up to date and accurate at all times
3. Appropriate absence monitoring including use of electronic time-keeping systems liaising with managers as required
4. Provide compensation related data to support preparation and processing of payroll as required. Ensure timely resolution of compensation related queries

Employee Relations:

1. Serve as key communicator and enforcer of key HR policy and procedure including leave of absence, time and attendance management, and the like, to ensure
2. Effective implementation of policies and procedures
3. Provision of employee relations advice and guidance including current and former employees including advising leadership on organization

QUALIFICATION : 

1. A minimum of Bachelor Degree (B.Sc.) or HND in Social Sciences, Humanities or any other related field.
2. Proven work experience in an FMCG Industry is preferable
3. Minimum of 2-4 years of work experience

APPLICATION METHOD : Interested and qualified candidates should send their CV(s) to: careers@sevenup.org using the Job Title as the subject of the email.

DEADLINE : 28th July, 2025.

 

 

4. Maintenance Planner (Beverage Industry)

JOB DESCRIPTION :

Suitable candidate will be responsible for developing and executing the maintenance strategy relating to production lines, drive innovation and improvement of lines, manages people and resources to ensure uncompromised safety, availability and quality while minimizing the impact on the environment.

RESPONSIBILITIES : 

1. Actively participates in organization and scheduling of annual overhaul of production lines and facilities
2. Improves efficiencies by increasing preventative maintenance across the plant and to minimize breakdowns and reduce mean time between failures.
3. Ensures optimal spare parts and maintenance materials inventory management
4. Schedules routine maintenance activities taking into consideration production program and monitors execution (using SAP where appropriate)
5. Schedules condition-based maintenance activities taking into consideration production program and monitors execution (using SAP where appropriate)
6. Champions related EATB processes like Performance Management and Team Maintenance
7. Carries out root cause analysis on breakdowns
8. Evaluates effectiveness of corrective actions using all available data
9. Maintains effective systems to ensure SBC/PI products and package quality
10. Maintains equipment tree and its components in the Business Information Systems (SAP) or related Systems
11. Creates and ensures closure of notifications and work orders using SAP PM or related Systems
12. Ensures implementation of basic cycle maintenance, lubrication, cleaning and inspection (CIL) and in still these principles to be part of the culture of operators and technicians.
13. Ensures proper upkeep and prevent loss of the tools and equipment in the engineering department.

QUALIFICATION : 

1. A minimum of Bachelor of Degree (B.Eng.) or HND in Mechanical/Electrical Engineering.
2. Minimum of 3 – 5 years relevant hands-on FMCG operation and maintenance experience.
3. Knowledge of bottling operations: Planning, Manufacturing, Quality, Environment, Engineering, Health and Safety
4. Experience in plant manufacturing operations, project planning & implementation.

APPLICATION METHOD : Interested and qualified candidates should send their CV(s) to: careers@sevenup.org using the Job Title as the subject of the email.

DEADLINE : 28th July, 2025.