Applications are invited from interested and qualified candidates to apply for the full time role of Customer Service Personnel at Honda Motor Company Limited.
JOB TITLE : Customer Service Personnel (Motorcycle and Power Products)
JOB DESCRIPTION :
- Monitor and analyze market trends and customer feedback related to motorcycles and power products.
- Handle customer complaints and technical issues, providing timely and effective resolutions.
- Manage warranty applications and claims with accuracy and efficiency.
- Provide accurate product information and support across customer channels.
- Collaborate with internal teams (sales, service, logistics, etc.) to resolve customer concerns and enhance service quality.
- Respond to customer inquiries via phone, email, and live chat.
- Record and maintain detailed documentation of customer interactions and feedback.
- Identify recurring issues and recommend process improvements.
- Work closely with sales and product teams to improve customer satisfaction.
- Stay updated on product features, specifications, and market developments
QUALIFICATION & REQUIREMENTS :
- Proven experience in customer service, preferably within the motorcycle or power products sector.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong analytical ability and attention to detail.
- Ability to multitask, prioritize, and work effectively in a fast-paced team environment.
- Proficiency in using customer support software and basic office tools (e.g., MS Office, CRM systems).
APPLICATION METHOD : Send your Resume and Cover Letter to : hrsrc@honda-eu.com using the Job Title (Customer Service Officer) as the subject of the mail.
DEADLINE : 20th June, 2025
